Frequently Asked Questions
The below FAQs relate to our spa locations. If you don’t find the answer you’re looking for, or if you have questions for Simply Massage, please call us at 1-866-BEYOND-5.
When you first step through the doors of a Burke Williams Spa, you’ll find an elegant oasis where you can escape the demands of every day life.
We encourage you to arrive 30 minutes to an hour early to enjoy the spa before your treatment. Once you check in at the front desk, we’ll give you your locker key and lead you on a guided tour of the spa facility. There are separate spa areas and quiet rooms for men and women, along with a co-ed lounge. As part of your spa experience, we invite you to take pleasure in the amenities, including whirlpools, saunas, showers, and cool mist rooms. Robes, towels and sandals, are provided and vanity areas are equipped with hair dryers, facial and spa products, and more. Swimsuits are optional in the spa areas.
After you’ve enjoyed the spa amenities, your therapist will meet you in the lounge where you are welcome to enjoy an assortment of flavored waters, teas, and fresh fruit. He or she will escort you to your treatment room where you’ll have a moment to settle in, and then unwind with your treatment. Our nail care rooms have multiple chairs, but all other treatment rooms are private.
Please note that at Burke Williams we are committed to providing our guests with a comfortable, professional service that meets only the highest standards of the industry. It is our goal to create and maintain an environment in which both our guests and our employees always feel respected, valued, and safe. Our massage therapists are trained to ensure that every guest is properly and modestly draped at all times throughout his or her massage. Massage is not performed on the breasts, stomach, buttocks, or inner thighs.
Once your spa treatments are finished, we encourage you to use the spa amenities, rest in the quiet room, or enjoy the lounge. Our Guest Experience agents at the front desk will be ready to help you check out and transition back to reality at the end of your experience.
Memberships are not required to enjoy a Burke Williams visit, but members do enjoy extended benefits. We invite you to request additional information from the Burke Williams location of your choice or visit the Membership page on our website for more information.
Yes. Reservations are required to receive spa treatments. Reservations can be made by clicking here or by calling 1-866-BEYOND-5.
Parking details vary by location. Please call us at 1-866-BEYOND-5 for location-specific parking instructions.
We invite our teen guests ages 13-17 to receive nail care and skin care services tailored to their specific needs and also welcome them to enjoy our spa amenities. Please keep in mind that swimwear is required, and teens must be accompanied by a parent or legal guardian at all times while enjoying the spa. Our guests under the age of 13 are welcome in our lobby area and must be accompanied by a parent or legal guardian at all times. Other accommodations require prior management approval.
You will need a valid form of identification (driver’s license or passport) to check in at Burke Williams. Towels, robes, slippers, and a variety of toiletries are all provided. We also provide blow dryers, curling irons, and straightening irons for your convenience. Swimsuits are not required in our spa areas, but we do suggest that you bring one if you would feel more comfortable. When you arrive at Burke Williams, you will be given a locker. However, we do suggest that you leave any valuables or jewelry at home.
To fully enjoy all of our spa amenities, we recommend arriving at least an hour before your scheduled appointment time. However, if you are unable to take that much time out of your day, we recommend you arrive at least a half hour prior to your appointment time. This will give you time to check in and change so that you can meet your therapist in our lounge area on time. After your appointment is over, you are welcome to return to our spa area, Quiet Room, or lounge, and enjoy our facilities.
Yes. Gift certificates can be purchased via our website, in person at all of our locations, or by calling 1-866-BEYOND-5.
Burke Williams gift cards cannot be applied to Youthfill MD or Back to Balance treatments or products.
We are delighted to invite you to enjoy our jacuzzis, steam rooms, saunas, showers, and fully appointed vanity areas. Available to all guests who book spa services totaling $100 or more.
To make the most of your experience, remember to stay well hydrated before and during your spa day. Our spas provide fresh spa water, tea, and lemonade for your health and enjoyment throughout the spa. For your safety, please refrain from consuming alcoholic beverages before your visit.
Please keep in mind that treatment bookings are times that are specifically reserved for you and our therapists. If you do not cancel by the start of your appointment time or no-show to your scheduled service(s), the payment method used to secure the appointment will be charged for 50% of the cost of all non-canceled appointments. We kindly ask that you cancel at least 4 hours prior to your first scheduled appointment time and we would be even more grateful if you cancel 24 hours in advance.
