Spa Etiquette & Tips

Payment
A valid credit card will be required to reserve your transformative experience. We kindly ask to visit the front desk prior to your departure to reconcile your invoice. For invoices that are not settled at the end of your visit, your card on file or membership account will be charged for outstanding balances, and a 20% gratuity will be added for all services received.

Attire 
Luxurious robes and slippers are provided for all guests upon arrival, along with special attire if required for your treatment. Swimsuits are optional in our separate men’s and women’s spa areas, and you’re welcome to disrobe to your level of comfort for treatments.

Spa Etiquette 
Our sanctuaries of rest and rejuvenation provide peaceful and relaxing experiences for all. Join us in supporting this environment by using spa voices, keeping your cell phone in your locker, and always engaging in respectful behavior.

Remain Healthy and Hydrated
To make the most of your and others’ wellness experience, please reschedule your visit if you are feeling ill.  Remember to stay well hydrated before and during your spa day. Our spas provide fresh spa water, tea, and lemonade for your health and enjoyment throughout the spa. For your safety, please refrain from consuming alcoholic beverages before your visit

Amenities 
We are delighted to invite you to enjoy our jacuzzis, steam rooms, saunas, showers, and fully appointed vanity areas. Available to all guests who book spa services totaling $100 or more.

Teens 
We invite our teen guests ages 13-17 to receive nail care and skin care services tailored to their specific needs and also welcome them to enjoy our spa amenities. Please keep in mind that swimwear is required, and teens must be accompanied by a parent or legal guardian at all times while enjoying the spa. Our guests under the age of 13 are welcome in our lobby area and must be accompanied by a parent or legal guardian at all times. Other accommodations require prior management approval.

Electronic Devices 
Disconnect to reconnect. Leave your phone and electronic devices in your locker for the ultimate relaxation experience. We respect our guests’ privacy and peacefulness, so all electronic devices including cell phones, tablets, cameras, and laptops are only allowed in designated areas. 

Cancellations 
Please keep in mind that treatment bookings are times that are specifically reserved for you and our therapists.  If you do not cancel by the start of your appointment time or no-show to your scheduled service(s), the payment method used to secure the appointment will be charged for 50% of the cost of all non-canceled appointments. We kindly ask that you cancel at least 4 hours prior to your first scheduled appointment time and we would be even more grateful if you cancel 24 hours in advance.

Gratuity 
Leaving a tip for your service provider is customary and a nice way to say, “thank you for your care”. Standard hospitality rates suggest a minimum of 20% but gratuity is, of course, at your discretion. 

Gift Certificates
Show friends, family, and colleagues you care with a gift certificate that never expires. The gift certificate value, at the time of purchase, is redeemable for any future services or product purchases in spa. When redeeming, gift certificates must always be presented at the same service. Until a gift certificate is fully redeemed, please place it in a safe location as lost, misplaced, or stolen certificates are not refundable or replaceable. Protect your gift certificate purchase by only buying directly from Burke Williams. Unfortunately, certificates purchased through third-party vendors are likely to be stolen or invalid, and therefore these certificates will not be honored by Burke Williams. You may exchange any genuine Burke Williams gift certificates with a balance of less than $10 for the card's cash balance.

Promotions
We are happy to provide our guests with occasional promotions to celebrate momentous events with a transformative spa experience. Each Burke Williams promotion is unique. When participating in a promotion, please be sure to reference the promotional advertisement for specific rules and regulations or ask a guest service agent when you are making an appointment. All promotional pricing applies to spa services only and cannot be used toward purchasing a gift card or be used in conjunction with any other offers.